All regular priced merchandise that is unworn and in its original condition, can be returned for store credit or exchange within 14 calendar days of the delivery or pickup date. Refunds to the original payment method will not be permitted for any product.

All holiday gifts purchased between November 1, 2024 - December 24, 2024 can be returned for store credit or exchange up until January 13, 2025. Refunds to the original payment method will not be permitted for any product.

Items marked as FINAL SALE are not eligible for store credit or exchange.

Please visit Shipping + Returns for more information on our holiday return policy.

In an effort to reduce waste, we do not offer gift wrapping or additional packaging for online orders. Instead, we focus on eco-friendly packaging that is both stylish and functional. To make gifting easier, we individually package each item in its own LG jewelry box, ensuring your purchases can be separated and wrapped as needed.

Single Item Purchases: Your jewelry will be carefully packaged in an LG jewelry box and placed inside a small LG jewelry dust pouch.

Multiple Item Purchases: Each item will be individually packaged in its own LG jewelry box. All items will then be carefully placed together in a larger LG jewelry dust pouch for secure and safe delivery.

If you are purchasing a gift for someone, please ensure to check the “gift receipt” option at checkout. If your order is for multiple items, please indicate the item(s) in your purchase that will be gifted in the order notes. This will ensure that you receive a gift receipt/purchase card with your order to be provided to your giftee. 

Yes! At checkout you can select local pickup from our Toronto Showroom. Orders placed will be available for pickup within 24 hours of purchase.

All orders take 1-3 days from when an order is placed to be processed and fulfilled. Once you receive shipping details, that is when your selected shipping method will come into effect.

Once your order has shipped you will receive email confirmation as well as tracking details.

Please reference our Shipping + Returns page for more information.

If you are placing an order within Canada, your order will deliver via FedEx Standard delivery within 1-5 business days from the ship date.

We offer FREE Standard delivery on all orders over $150 CAD placed within Canada.

Should you wish to opt for Express Delivery, your order will deliver within 1-2 business days after the 1-3 day fulfillment period.

Please reference our Shipping + Returns page for more information.

All international orders for ready to ship styles will deliver via FedEx standard delivery within 5-10 business days from the ship date.

Please note, all international orders will ship DDU (Delivery Duty Unpaid), thus, may incur duties, fees and/or import taxes upon delivery.

Please reference our Shipping + Returns page for more information.