All regular priced merchandise that is unworn and in its original condition and packaging can be returned for store credit or exchange within 14 calendar days of the delivery or pickup date. Please note, to be eligible for exchange or store credit, proof of purchase and/or receipt must also be available. Refunds to the original payment method will not be permitted for any product. Lisa Gozlan Jewelry reserves the right to refuse a return or exchange if we deem the product has been misused, original packaging is missing, or if proof of purchase is not provided.

Final Sale Merchandise

All Made-to-Order items are FINAL SALE and therefore not eligible for exchange or store credit.

Additionally, products marked as "Final Sale" cannot be returned for exchange or store credit. Please reference the product page to view whether the item is Final Sale.

Holiday Return Policy

All holiday gifts purchased between November 1st, 2024 and December 24th, 2024 can be returned for store credit or exchange up until January 13th, 2025. Refunds to the original payment method will not be permitted for any product. 

Holiday Return Eligibility

In order to be eligible for our Holiday Return Policy: 

• The product must be unworn in its original condition and packaging
• Proof of purchase and/or receipt must be available

Please note, we reserve the right to refuse a return for store credit or exchange if the purchase falls outside of our return window, we deem the product has been worn/original packaging missing, and/or if proof of purchase is not available. 

Non-gifted items or products purchased outside of this holiday return window fall under our regular return policy. 

Gift Returns: Please note, we do not provide gift receipts. In order for gifts to be processed for store credit or exchange, the order number or full name of the purchaser must be provided. Without proof of purchase, a return cannot be authorized.

DOMESTIC RETURNS (Canada)

If you are local to Toronto, you can always stop by our Yorkville Showroom to process your return. Otherwise, please visit our Returns Portal and our system will generate a return label for you to ship the item(s) back to us. Please reach out to customercare@lisagozlan.com if you have any questions or concerns with regards to an online return.

INTERNATIONAL RETURNS

If you are returning from somewhere outside of Canada, please email customercare@lisagozlan.com and one of our team members will get back to you with next steps. 

Please note: Shipping fees are non-refundable and all shipping costs associated with returns or exchanges will come at the customers expense.

Shipping estimates will vary depending on location and the item(s) ordered. Please see below details for more information on shipping and delivery times.

READY TO SHIP STYLES

Ready to Ship styles will ship within 1-3 business days from when an order is placed. After this fulfillment period, your chosen shipping method will come into effect. Once your order has shipped, you will receive email confirmation with your shipment's tracking information.

MADE-TO-ORDER STYLES

Made-to-Order styles do not enter production until an order is placed. For this reason, we estimate your made-to-order purchase will ship within 2-6 weeks from the order date. Once your item(s) is ready to ship, you will receive email confirmation with your orders tracking information. 

Please allow 24 hours from when shipping confirmation is received for your tracking details to update.

SHIPPING COSTS & DELIVERY TIMES

Please note: Orders take 1-3 business days from when an order is placed to be fulfilled and packaged. Once your order is shipped, you will receive email confirmation with your shipments tracking information. This is when your selected shipping method will come into effect.

Canada

We offer FREE standard delivery on all orders over $150 placed within Canada.
Standard Delivery (4-5 Business Days): $10.00

Express Delivery (1-3 Business Days): $20.00

Please note: shipping costs may slightly vary based on location

International

Standard Delivery (6-10 Business days): $40.00

Express Delivery (4-6 Business Days): Contact customercare@lisagozlan.com to inquire about express international delivery fees.

DUTIES & TAXES

Canada

For all orders placed within Canada, customers will be charged federal and provincial sales taxes which will vary depending on the province the order is being shipped to. Since Lisa Gozlan Jewelry is a Toronto-based company, Canadian orders will not be subject to any duties/ import taxes upon delivery.

International

If you are placing an international order with us, your order will be shipped out DDU (Delivery Duty Unpaid) thus, may incur duties, fees and/or import taxes upon delivery. These are government imposed tariffs in which payment is mandatory if you wish to receive your shipment. Should you have any questions regarding import duties/taxes please consult your local customs officer.

LOST OR STOLEN PACKAGES

When placing an online order for shipment, please ensure the preferred shipping address is secure and correct. Once a parcel has left our facilities, its whereabouts become the responsibility of the shipping carrier. Lisa Gozlan Jewelry will not assume liability for any packages lost/stolen during the delivery process. If you have any questions regarding filing a claim for a lost/stolen parcel please contact customercare@lisagozlan.com.