All regular priced merchandise can be returned for store credit or exchange within 14 calendar days of the delivery or pickup date. Please note, refunds to the original payment method are not permitted for any product. 

Items marked as FINAL SALE are not eligible for store credit or exchange. Please reference the product page to determine if an item is a final sale. 

Return Eligibility 

For your item to be eligible for exchange or store credit:

• The product must be unworn and in its original condition and packaging. 
• Proof of purchase and/or receipt must be available. 

Please note, we reserve the right to refuse a return for store credit or exchange if the purchase falls outside of our return window, we deem the product has been worn/original packaging missing, and/or if proof of purchase is not available. 
 

Please note, original shipping fees are non-refundable and will not be credited to your exchange or store credit should you choose to proceed with a return. 

All Holiday gifts purchased between November 1st, 2024 and December 24th, 2024 can be returned for store credit or exchange up until January 13th, 2025. Refunds to the original payment method will not be permitted for any product. 

Holiday Return Eligibility

In order to be eligible for our Holiday Return Policy: 

• The product must be unworn in its original condition and packaging
• Proof of purchase and/or receipt must be available (see gift returns below for more details) 

Please note, we reserve the right to refuse a return for store credit or exchange if the purchase falls outside of our return window, we deem the product has been worn/original packaging missing, and/or if proof of purchase is not available. 

Non-gifted items or products purchased outside of this holiday return window fall under our regular return policy: 14-Days exchange or store credit from the delivery or pickup date.

If you wish to process an online gift return through our returns portal, you will need the order # and shipping postal code. If this information is not available, please reach out to customercare@lisagozlan.com  and our team will be happy to assist. 

For your gift to be eligible for exchange or store credit: 

• The product must be unworn in its original condition and packaging. 
• Proof of purchase and/or receipt must be available.
• The return must be initiated within the allotted return window. 

If you are returning from Canada, please visit our returns portal here to start your online return. If you are returning from outside of Canada, please see international returns information below.

When submitting your return request online, please have your order # and shipping postal code ready to enter. If eligible for return, our system will guide you through a series of prompts and generate an automatic return label for you to ship your item back to us. Once your return is received and validated, your exchange or store credit will be processed and you will receive email confirmation. 

Please note, all online returns are subject to a $10.00 shipping and handling fee. Original shipping fees are non-refundable. See Return Shipping Fees below for more information.

Packaging Your Return

Please note, for your item to be eligible for return it must be shipped in its original condition and packaging. If available, we kindly ask that you use the reusable padded pack, received with your original shipment, to securely package your return for shipment. 

If you are returning from outside of Canada, please contact customercare@lisagozlan.com to initiate your online return. 

When submitting your return request via email, please include your order # and shipping postal code. If eligible for return, we will provide you with a manual returns form to be completed and included in your return parcel.

Please note, shipping costs associated with international returns will be at the customers expense. Original shipping fees and/or duties & taxes are non-refundable. See Return Shipping Fees below for more information.

Return Packaging 

Please note, for your item to be eligible for return it must be shipped in its original condition and packaging. If available, we kindly ask that you use the reusable padded pak, received with your original shipment, to securely package your return for shipment. Please also include your returns form in the return parcel. 

If your product meets the requirements for exchange or store credit, our showroom team will be happy to help you process your return in-store! Please see our store locations here to find a boutique near you. 

Please note, if you wish to process an exchange in-store, our team will have to issue a 'store-credit' which can then be used to process an exchange on the spot!

DOMESTIC RETURN SHIPPING FEES

All domestic, online returns for exchanges or store credit are subject to a $10.00 shipping/handling fee.

• If you are returning for store credit, this fee will be deducted from your credit amount.
• If returning for exchange, this fee will require additional payment which can be processed directly through the returns portal when initiating your return. 

IINTERNATIONAL RETURN SHIPPING FEES

Shipping costs associated with international returns, including duties & taxes, will be at the customers expense. Please reach out to customercare@lisagozlan.com for more information on processing an international return.

Please note, original shipping fees are non-refundable and will not be credited to your exchange or store credit. This also applies to any duties and taxes incurred for international orders & returns.